POLICIES
New Client Bookings
All new client bookings will require a $50 non refundable deposit to secure their first booking.
48 hours notice is required to reschedule or cancel an appointment (we know that sometimes things come up, please call us to discuss).
Time not on your side?
We understand that most people are time poor & appreciate that staying on time is important.
We love it when you arrive on time for your appointment or notify us if running late, so we can make adjustments or advise you on whether we can give you your full service.
We endeavour to stay on time otherwise we’ll call you if we believe we are running behind schedule by more than 20 minutes.
Allergies
Please inform our team if you have any known allergies or sensitivities.
Guaranteed results
All our services are 100% guaranteed.
Change is your choice
There are many choices when it comes to professional hair care, we appreciate the choice you’ve made to trust Lola Wigg Hair Café to deliver your expectations. So no need to hide from your old stylist in the supermarket!
We have many talented hairdressers at Lola and we encourage you to experience as many as you choose to – Never be shy to ask for a change of stylists, we encourage it!
Cancellations
As a courtesy to other clients on our “Waiting List” please give us as much notice as possible to cancel or change your appointment, 48 hours is preferred…You never know when you’ll need a booking from a cancellation on the waiting list!
Weddings We only book wedding hair appointments for existing clients of the salon.
Your wedding day is a very important event & we feel it’s crucial that we understand your hair & have a strong rapport with all clients that choose to use our services on their wedding day.
If you are not currently a salon client, we require a minimum of 2 salon visits prior to any wedding booking (excluding wedding hair trial), so we have an opportunity to get to know you & your hair before the big day so we can ensure you will feel totally comfortable & your stylists understands you and your needs!
Please call us to recommend wedding services should our policy not suit your specific needs.
A deposit of $100 is required for all wedding bookings – this is given to you in the form of a gift voucher!
This is non refundable if the wedding is cancelled or re-scheduled – as you can appreciate the time/revenue lost for this service.
Payment
Our preferred payment method is cash as it eliminates unwanted bank fees and helps to reduce costs and pricing, we also accept Afterpay, Mastercard, Visa & EFTPOS cards. We do not currently charge any fee to use this service. We do not offer an Account system, payment must be made on the day of your service unless prior arrangement has been made with management.
Equality statement
We welcome everyone. We will not discriminate against anyone for any reason. We take this matter very seriously and will not ask you any questions regarding your medical status, sexual orientation, marital status, political or religious opinions – we appreciate you returning the courtesy to our team.
Covid Practices
We have implemented the highest sanitising practices as recommended by our industry body.