POLICIES

Time not on your side?

We understand that most people are time poor & appreciate that staying on time is important.

We love it when you arrive on time for your appointment or notify us if running late, so we can make adjustments or advise you on whether we can give you your full service.

We endeavour to stay on time otherwise we'll call you if we believe we are running behind schedule by more than 20 minutes.

Allergies

Please inform our team if you have any known allergies or sensitivities.

Guaranteed results

All our services are 100% guaranteed.

Change is your choice

There are many choices when it comes to professional hair care, we appreciate the choice you've made to trust Lola Wigg Hair Café to deliver your expectations. So no need to hide from your old stylist in the supermarket!

We have many talented hairdressers at Lola and we encourage you to experience as many as you choose to – Never be shy to ask for a change of stylists, we encourage it!

Cancellations

As a courtesy to other clients on our "Waiting List" please give us as much notice as possible to cancel or change your appointment…You never know when you'll need a booking from a cancellation on the waiting list!

Weddings

We only book wedding hair appointments for existing clients of the salon.

Your wedding day is a very important event & we feel it's crucial that we understand your hair & have a strong rapport with all clients that choose to use our services on their wedding day.

If you are not currently a salon client, we require a minimum of 2 salon visits prior to any wedding booking (excluding wedding hair trial), so we have an opportunity to get to know you & your hair before the big day so we can ensure you will feel totally comfortable & your stylists understands you and your needs!

Please call us to recommend wedding services should our policy not suit your specific needs.

A deposit of $100 is required for all wedding bookings – this is given to you in the form of a gift voucher!

Payment

We accept Mastercard, Visa & EFTPOS cards. We do not currently charge any fee to use this service. We do not offer an Account system, payment must be made on the day of your service unless prior arrangement has been made with management.